Tales and thoughts from the founder of NormSoft (maker of Pocket Tunes), working and living in St. Croix, USVI

Friday, October 13, 2006

Verisign - just a pretty name?

Wow...  Our credit card processing gateway just went down.  It is rejecting all charges and authorizations with some obscure error message.  I tried calling their tech support number, and they're closed.  They have a $500/month support service that gives 24/7 telephone support, but there's no way to buy it off-hours.

You might guess that we're using some mom-and-pop discount gateway.  Nope, it's Verisign.

I don't understand how a company like Verisign can let this kind of thing happen...

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