Tales and thoughts from the founder of NormSoft (maker of Pocket Tunes), working and living in St. Croix, USVI

Wednesday, November 17, 2004

Tuesday, November 16, 2004

Don't use blacklists!

Today we sent out a newsletter to all of our users.  It's a perfectly legitimate email sent to existing customers with clear unsubscribe instructions, and we completely honor all subscription/unsubscription requests.  We even process all bounce requests and remove emails that bounce 3 or more times.

Several hours later, SpamCop blacklisted us, and we got a slew of complaints from customers who weren't getting their order confirmations.  This is a perfect example of why blacklists are bad.  Do not use blacklists on your server!  If you use blacklists, you are likely blocking legitimate email because most of these blacklists make ill-informed decisions based on over-zealous user reports of spam.  There is no oversight and very little recourse for valid companies to contest the blacklisting.  For all we know, it could be one of our competitors reporting the spam.

All the user has to do is click the unsubscribe link, and we'll NEVER email them again, but yet they'd rather go through the trouble of filing a bogus spam report.  Go figure.


Friday, November 05, 2004

Don't Install the T3 DIA Compatibility PRCs on a T5

We've had half a dozen customers angrily email us that the DIA is no longer working on their T5 after installing Pocket Tunes.  It turns out they installed the T3 DIA compatibility PRCs.  The only solution that I know of is to perform a hard reset and restore your files except for those 2 PRCs.  Two problems here:

1. Why the hell did PalmOne let the T3 compatibility PRCs screw up the T5?

2. Why do customers insist on installing files for devices that they don't have?  (In the past, we've heard from customers who installed these files on their iQues and Zodiacs, too!)

If you're a Palm developer, it's another support nightmare to worry about.  Have fun!