Tales and thoughts from the founder of NormSoft (maker of Pocket Tunes), working and living in St. Croix, USVI

Friday, October 13, 2006

Verisign - just a pretty name?

Wow...  Our credit card processing gateway just went down.  It is rejecting all charges and authorizations with some obscure error message.  I tried calling their tech support number, and they're closed.  They have a $500/month support service that gives 24/7 telephone support, but there's no way to buy it off-hours.

You might guess that we're using some mom-and-pop discount gateway.  Nope, it's Verisign.

I don't understand how a company like Verisign can let this kind of thing happen...

Wednesday, October 04, 2006

Blogger is acting up today. It is not letting me post my blog entries.

My Treo is on the Sprint network. Lately they have taken to calling me once a day on my cell phone as "a courtesy call to see if we can save you money on your phone plan" (i.e. upsell me on their new services). When I complained that I didn't want them calling my cell phone unless there is a problem with my particular account, they got defensive and said, "It's a free call, sir."

I don't care if it's a free call! You are interrupting my time on my cell phone, which is only used to receive important calls! The fact that it doesn't cost me anything on my Sprint bill does not affect the fact that I do not want to be interrupted.

This is compounded by the fact that, most of the time that I receive these calls, there is no operator on the other end. So for 3 days now, I have gotten a call from their 800 number, only to be hung up on as soon as I answer it.