Wow, this is unbelievable. I ordered a Rosetta Stone subscription 2 months ago, and immediately had a problem using it on my Mac. Every time I tried to say something, it messed with my volume and ended up not recognizing what I was trying to say. It worked okay on my PC but that means I can't practice while I'm traveling and only have my Mac with me.
So I emailed support on April 26, 2008. I just today got a response: June 24, 2008! It took them two months to respond.
What's worse is that their response contains only a list of information that they need to troubleshoot a problem, all of which I've already included. They didn't even attempt to answer the question.
So even though they have a monkey at the keyboard pasting the same unhelpful response to everyone, it still takes them 2 months to get through their support.
Rosetta Stone obviously doesn't care about their customers; they just want to collect the dollar bills and then tell you to go screw. Don't support this kind of BS. I'm going to demand a refund.
If you ever have a bad experience with NormSoft support, I want to hear about it right away. Our support engineers are highly-qualified and trained to avoid wasting our customers' time whenever possible.
Tales and thoughts from the founder of NormSoft (maker of Pocket Tunes), working and living in St. Croix, USVI
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1 comment:
and I was going to buy Rosetta Stone to learn Spanish Yuk! guess I will remain monolingual.
Now as to Normsoft Tech Support. Lets tell the FACTS!
When I get one of your tech support men to work over his dinner and upgrade my service, and make it work, for this very technically challenged man, I sure could NOT have any complaints! Just wish my company tech support was 50% as good!
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